Support

We’re here to help. If you have any questions about your order, setup, or product functionality, our support team is ready to assist.

Our goal is to make sure you have the best possible experience with your hologram display.

Customer Support

For assistance with orders, product setup, or general inquiries, please contact our support team.

Email: support@keyvrse.com
Response Time: Within 24–48 hours (business days)

Please include your order number and a brief description of your issue so we can assist you as quickly as possible.

Order Status

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

If you have not received your shipping confirmation within a few days of placing your order, please contact our support team for assistance.

Product Setup Assistance

If you need help setting up your hologram display, we recommend checking the user guide included with your product.

For additional help, our support team can provide troubleshooting guidance and instructions to help you get your display running smoothly.

Returns & Issues

If your product arrives damaged or you experience a technical issue, please contact us as soon as possible. Our support team will work with you to resolve the issue and provide the appropriate next steps.

Please include:

  • Your order number

  • A description of the issue

  • Photos or videos if applicable

This helps us resolve your request faster.

Business Hours

Customer support is available Monday – Friday.

Responses may take slightly longer during weekends or holidays, but we will reply as soon as possible.

Frequently asked questions
When will my order be processed?

Orders are typically processed within 3-5 business days after payment is confirmed. Once your order has been shipped, you will receive a confirmation email with your tracking information.
How long does shipping take?

Estimated delivery times depend on your location.

  • United States & Canada: 7–15 business days
  • Europe: 7–15 business days
  • Australia & New Zealand: 7–15 business days
  • Other regions: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.
What if my item arrives damaged?

If your item arrives damaged or defective, please contact us immediately.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos or videos showing the damage

Once the issue is confirmed, we will offer either a replacement product or a full refund.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.